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Good intentions fall flat if the ultimate outcome suggests that the recipient’s feelings don’t count.

If you read the story again, you’ll see that in addition to the obvious, there was also inconspicuous racism at play.

One way to make positive change is to address biases, and to consciously shift them. But, how can I change something that is unconscious?

If one’s primary motivation for manners is altruistic and based on building relationships, then a list of arbitrary rules might not cut it.